Open mic on questions

Again, it’s been a while since we’ve had an open mic on questions about using your mac and IT. What questions do you have? We may not have all the answers, but we’ll do our best to find out.


About John Burk

The ramblings of a physics teacher.
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15 Responses to Open mic on questions

  1. Could use a quick tutorial on setting up an email group in the Mac (NOT Outlook). Thnx.

    • John Burk says:
      1. Go to the address book application inside your applications folder
      2. In the address book create a new group (command+shift+N)
      3. Inside the group, create new cards (command N)
      4. add the emails of the people you’d like to add. If you’d simply like to keep emails in the address book, you can edit the template (File > Preferences > Template) and remove all fields other than the email field to speed entry.

      That’s it. When you return to mail, you should be able to send email to the name of that group simply by typing the name in the address field.

      • John Burk says:

        If you’re looking to add email address from people you’ve corresponded with, you’ll need to add those manually. Drag and drop can speed this up. Address book searches only people in your address book.

  2. 1, 2, 3 all fine, but the Address book is impossible to search and finds no addresses that I need. Was easier in Windows! 😦

  3. BTW – Still can’t get my Smartboard to work properly but that may be a question for Richard.

    • John Burk says:

      What specifically do you get for error messages? Does the smart board control panel show that it’s connect to a smartboad? Also, is it a 500 series smartboard (you can check the serial number under the pen tray). If it’s a 500 series, it isn’t compatible with the macs.

  4. Roy Lovell says:

    How do you uninstall an application? I get that there is no Add/Remove Programs feature on Mac. I get that dragging the app to the trash does not remove everything related to the app, so programs shouldn’t be uninstalled that way. I have looked at a lot of sites that recommend various downloads to accomplish this. Other sites suggest going to the Finder, searching for the file, and then deleting. However, deleting is not an option in Finder, only moving to the trash. Is there a standard way to do this? Thanks.

    • John Burk says:

      In general, you don’t really need to worry about properly removing an app. The preference files created by an app are usually small and harmless.

      If you want a piece of software to help you with removing apps completely, the free software app cleaner will do this, but I think it needs to be installed before any apps you wish to delete—but I’m not 100% sure of that.

  5. Agnes says:

    I am having the same problem with removing the dropbox icon. After I took the macbook for updating one month ago, my dropbox is not syncing with other people shared files. Tried to uninstall the program and reinstall, by following instructions (drag to box.) When I reinstalled it, the old file came back up. This is not helping. I am guessing I may need to tinker with an app cleaner.

  6. John Burk says:

    With dropbox specificially, if all else fails, removing the dropbox folder (just put it in the trash), and then do the same with the dropbox app. You can then reinstall dropbox, login and it will recreate the drobox folder for you. Do this and everything should be back to the way it was.

  7. wmshistory says:

    Do our school macs have OS X Lion? Can we use iCloud now?

    • John Burk says:

      No, they do not have lion installed, and we were asked not to install it. I think this precludes you from using most of the features of icloud. You might still by able to use it to sync addresses, etc, in iOS.

  8. Terri Kaplan says:

    I am searching for a way to convert old Microsoft Office Publisher files to Pages. Any ideas?

    • John Burk says:

      As far as I know, there is no way to do this. Publisher is a unique format, and pretty difficult to convert to other formats. One free service that can do conversions between the publisher format and word doc format is zamzar, but I doubt it will give you great results. Once you get the publisher document converted to word document, pages should be able to open it.

  9. John is right. There isn’t an easy way to do this. If you don’t plan on changing it much Zamzar works great. I converted 3 files this morning just to test, and they looked almost the same as they did in Publisher on a Windows machine. That said: Zamzar groups images together in odd ways, so if you need to manipulate the document a lot after converting it, it will probably create more work in the end than just recreating the document. If you can access a PC you can convert your Publisher files to PDFs and then work with them in Acrobat or Adobe InDesign both of which are installed on your Mac. Both of these programs are a little tricky to work with, but the InDesign interface probably looks more familiar.

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