More Ways to Get Help

On Campus

For those members of faculty on-campus during the summer months (for example, teaching summer school), please call the IT help desk as usual if you experience technical difficulties with your new MacBook or other on-campus resources such as the network and printers.

Off Campus

For all members of faculty, there are a number of resources available to provide you with help as you explore your new MacBook and gain the basic skills you will need before returning to campus for Faculty Forum before the beginning of SY2011-2012:

Apple Stores

  • Genius Bar. Available in all Apple retail stores, you can get friendly, expert advice about using your MacBook at the Genius Bar. The Genius Bar is home to Apple’s resident Geniuses. Trained at Apple headquarters, they have extensive knowledge of Apple products and can answer technical questions,  troubleshoot problems and make actual repairs. Make an appointment ahead of time to speak with a Genius to guarantee your space. Visit http://www.apple.com/retail/geniusbar/ to find the Genius Bar nearest you, and to make an appointment.
  • Workshops.  Each Apple retail store offers a variety of free workshops — including hands-on workshops — taught by people who really know Apple products and are eager to share their knowledge. Workshops are available that cover not only MacBooks, but also other Apple devices you may already own, such as iPads and iPhones. Visit http://www.apple.com/retail/workshops/ to find and reserve spots in workshops at Apple retail stores near you.

Apple Online

  • Main Apple Support Page. Apple’s online support portal, located on the web at   http://www.apple.com/support/, provides immediate access to manuals, getting started guides, troubleshooting tips, how-to guides and community forums covering every Apple product, including your MacBook.
  • Apple Express Lane. Apple’s online help desk, offering free support via live chat, scheduled callbacks and click-to-call service, can be found on the web at https://expresslane.apple.com/.

Additional Resources

The following links and web pages offer additional assistance and resources to help you learn to use your new MacBook effectively. 

Basic Mac Skills Guides

  • If you’re a PC user who has just switched to the Mac and want to find out how to adapt your old working habits to the Mac OS, check out Switch 101: The former PC user’s guide to getting the most out of your Mac. http://www.apple.com/support/switch101/
  • If you’re new to computers or simply need a refresher course on how to get the most out of your Mac, check out Mac 101: Your guide to using a Mac effectively and efficiently. http://www.apple.com/support/mac101/

Education-Specific Apple Resources

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